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MyChart Video Visits


Introduction


Montefiore is providing our patients with the ability to have video visits with your provider using our patient portal. MyChart video visits are available to both new and existing patients.

Patients will be able to use their mobile device, tablet, laptop or desktop to connect to their visit.

For any issues accessing your account or beginning your video visit, please call the appropriate number below toll free.

Montefiore Medical Center: (855) 226-3070
White Plains Hospital: (855) 226-3072
Scarsdale Medical Group: (855) 226-3069
Nyack Hospital: (855) 226-3070

**Please note: For these visits to be scheduled, you must contact your doctor's office to schedule an appointment. You will be asked to give verbal consent during scheduling and again when you present for your appointment.

Accessing your Video Visit


1. Access your account by logging into your MyChart Application on your phone, or if using a laptop or desktop go to mychart.montefiore.org.

2. Log into MyChart. (If you do not have a MyChart account please select Sign Up Now and follow the steps)

MyChart® is a registered trademark of Epic Systems Corporation.


3. Once you are logged into your MyChart account, there are two ways to access the video visit.
Option 1: On the Home screen, click the visit alert link to quickly jump into the video visit.

MyChart® is a registered trademark of Epic Systems Corporation.

If you are entering through Option 1, jump to Step #7.

Option 2: Go to Appointment Details:
4. Click the Visits menu at top of the page and select Appointments and Visits.

MyChart® is a registered trademark of Epic Systems Corporation.


5. In the Upcoming Visits section, you have the option to select PRECHECK-IN to review medical information, update allergies and medications, sign documents, and fill out questionnaires, etc.

MyChart® is a registered trademark of Epic Systems Corporation.


6. Next select DETAILS.

MyChart® is a registered trademark of Epic Systems Corporation.


7. Read the visit instructions and select Begin Video Visit.

MyChart® is a registered trademark of Epic Systems Corporation.

PLEASE NOTE: You can only select "Begin Video Visit" 15 minutes before your appointment start time, and 15 minutes after your appointment start time. If you arrive outside of these times, you will not have the option to begin your visit.

8. Once the program launches, click CHECK-IN.

MyChart® is a registered trademark of Epic Systems Corporation.


9. Test the microphone and web camera, then click PROCEED.
PLEASE NOTE: If the microphone or web camera do not appear to be working, make sure they are enabled on your device. (Go to Additional Tips for instructions on how to enable)

MyChart® is a registered trademark of Epic Systems Corporation.


10. You are now in the virtual waiting room waiting for the provider to connect.

MyChart® is a registered trademark of Epic Systems Corporation.


Additional Tips


• Please make sure that you have allowed access to camera and microphone when launching your visit. If you do not click "Allow" you or your provider may not be able to see or hear each other.

MyChart® is a registered trademark of Epic Systems Corporation.

• Compatible Browsers- Chrome, Firefox, Microsoft Edge, Safari
• Headphones are recommended for best audio
Please note: If you double tap or move the video away (e.g. to access another app or go to settings), you will disappear from your provider’s view with a message that your mic and camera are blocked. If you must move the video away, you can re-enter by touching or tapping to find the app again or by clicking the Quick link sent to your phone or email.

Additional Information for Samsung Users


• Samsung users may be prompted to download an app or continue via browser.
• For Android Samsung Devices please make sure Chrome is your default browser by following the steps below.

o Go to Settings > Apps > Choose default apps > Browser > App > select Chrome browser from the list

MyChart® is a registered trademark of Epic Systems Corporation.

o If the steps above are not followed you may be required to download Teladoc Health App prior to joining the visit.

Telehealth Test Link


Patients can test their microphone or camera by selecting the link below. (Please note: This link should only be used to test microphone, camera, or browser.)
https://webrtc.comm.intouchhealth.com/webrtc/
• If your microphone, camera, or browser do not pass the test please adjust your settings.

Patient Support Resources


For any issues accessing your account or beginning your video visit, please call the appropriate number below toll free.

Montefiore Medical Center: (855) 226-3070
White Plains Hospital: (855) 226-3072
Scarsdale Medical Group: (855) 226-3069
Nyack Hospital: (855) 226-3070